Who We Are
Christie Robertson
Dr. Christie Robertson specializes in the strategic evaluation of academic program mixes, curriculum alignment, and institutional quality frameworks. Drawing on her doctoral background in educational leadership and fiscal management, she facilitates evidence-informed consultations with Deans, academic councils, and faculty members. Christie expertly leverages institutional data to guide actionable decisions around program growth, renewal, and restructuring. Through her strong focus on project and change management, she designs practical, modular implementation roadmaps that seamlessly align academic restructuring with collective agreements.
_JPG.jpg)
Heather Cummings
With extensive senior executive experience in AVP and VP roles, Dr. Heather Cummings leads the functional review and optimization of student services, enrollment management, and the holistic student experience. Heather excels in designing comprehensive stakeholder engagement strategies, leading meaningful consultations with student governments, support staff unions, and service directors. Leveraging her background in managing multi-million-dollar budgets and cross-campus operational transformations, she optimizes critical non-academic service streams—including wellness, accessibility, registration, and Indigenous student services—while mitigating institutional friction and building lasting consensus.
How We Work
Designed for dialogue and durability in complex institutional environments.
Engage → Design → Sustain
Change is most effective when it is structured, collaborative, and grounded in institutional context. Our approach combines purposeful dialogue, thoughtful process design, and responsive monitoring to ensure decisions are shared, rigourous, and sustainable.
Employee-centred Engagment
We support leaders who value engagement, collaboration, and empowerment. Our work is grounded in structured engagement practices that involve collaborating and empowering those most affected by decisions.
Human-centred Design
We help you translate strategy into clear, practical processes that work within your institutional context. Using a human-centred design lens means we clarify needs, roles, decision criteria, and workflows first to ensure improvement efforts are usable and proportionate.
Structured Evaluation & Monitoring
We support you in building responsive monitoring systems that maintain alignment long after major decisions are made. Grounded in professional evaluation competencies, our frameworks connect performance indicators to institutional priorities and contexts.
This integrated approach ensures that strategy is not only developed, but understood, championed, and sustained.
What to Expect in a Discovery Conversation
A focused, structured 30-minute conversation designed to clarify your context and identify practical next steps.
​
In this conversation, we will:
-
Clarify the core challenge you are navigating
-
Identify key pressures and constraints
-
Explore structured pathways forward
-
Determine whether a focused engagement would be helpful
​
Every conversation is confidential, structured, and tailored to your institutional context. You'll leave with greater clarity, whether or not we move forward together.
Grounded in Recognized Frameworks
Our approach is informed by established professional frameworks in engagement, human-centred design, and evaluation practice.
